We have been a customer for over two years and luckily have never needed 24/7 service. Tonight our heat went out and of course it’s a cold windy night. I called at 11:15 pm I was told no one was available until 8:00-11:00 am the following day. I said we didn’t mind...Read more
We were schedule to have a service/tune-up appointment yesterday (booked the appt in a month advance as there were no other appt available). The appt was at schedule to be between 5:00pm- 9:00pm. The service representative did not showed up. I did however got a phone...Read more
Petro Home Services - 3 cashiers talking on phones no coffee at all
10 a.m no coffe at all if 1 cashier u understand but 3 up there laughing phones bull crapping around and not one coffee made. It sounds simple but theres no management what happen to good workers? What happen to strong management?
I have been Petro customer for 17 yrs, Called to fix price for a year, Thier answer the person in charge in not available at moment, they don't have even my correct contact numbers on file after changing and corrected numerous times. Im thinking of switching to...Read more
called in oct of 2017 for boiler tuneup..told I had to wait until Feb 2018 found out my service contract expired on jan 31 2018 and I would have to pay for tuneup ..got nowhere with snot nose meonee the receptionist. tried to get a supervisor, no one available said one...Read more
Petro Home Services - Petro oil contracts are useless .
Awful. Unbelievable. They should be sued . Class action suit for letting customers on Auto Supply contracts to run out of oil ! File complaints with Attorney Generals Office
I Joined on 11/02/17 with the service manger John with oil and service since than I have been told that they can't get to clean my furnace until February 28 4 months after I joined I Called multiple times to have this changed but no one seems to care about new...Read more
I called at the beginning of the latest snowstorm saying that my I was just about ready for a delivery and could they deliver it a little early because of the storm. I was basically told to "get in line". So i kept my thermostat at 60. Sun. Morning i woke to my house...Read more
Even considering the extreme weather conditions, the customer service was horrible. Three different times I had to call them. The first wait was 45 minutes. They sent a repair man 24 hours later. Since there was no heat, I had to spend the night elsewhere, so I asked...Read more
I have been having the same problem for almost a month now - I have to keep hitting the reset button on my furnace. I've had 4 different repairmen here and still have the same problem. Sometimes it will be good for a week or week and a half, but then the furnace goes...Read more
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