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1.2

I had and continue to suffer from financial difficulties. I have a disabled husband and lost both my parents in the last 2 years which I had to give up my full time job to take care of them.

I tried to work out payment arrangements with Petro and have records of check by phone in the amounts of 500 dollars a shot. I cant understand how they claimed they continued to give me oil when now I am with another oil company and my bills are not only 1/2 but they do not fill my 500 oil tank every 2 weeks like Petro claimed they did with their repeated service bills they left in my mailbox. Now I find out they are suing me and my disabled husband for non-payment plus interest plus court fees. IRS, and credit card, utility and phone companies are working with us to pay our debt, I just cant understand why Petro would look to sue customers that are in distress but willing to work out payments with them.

I will never ever refer anyone to Petro..I think they are just out to take peoples monies and not offer any remedy when they are in an unfortunate situation and are helpless.

Shame on Petro. They are scamming people left and right and I for one will not stand for this type of mistreatment by any company esp an oil service company that is overrated and looks to bill you long after you have told them that you need affordable payment arrangements.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Location: Plainview, New York

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YES THEY NEVER FILL YOUR TANK THEY USE AIR WHEN FILLING..

Star Group

Hello- We are very sorry to hear about your dissatisfaction and apologize for the misunderstanding you described. We are saddened to know we were unable to come to a solution mutually satisfying for both parties as it relates to your account.

We are very much committed to our customers and would love the opportunity to prove to you that we would love to earn your business. Please reach out to our Customer Service Manager, Kim, at 1.800.645.4328.

Thank you very much.

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