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I Joined on 11/02/17 with the service manger John with oil and service since than I have been told that they can't get to clean my furnace until February 28 4 months after I joined I Called multiple times to have this changed but no one seems to care about new...
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1.0
I didn't like
  • Poor
#1168813
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I called at the beginning of the latest snowstorm saying that my I was just about ready for a delivery and could they deliver it a little early because of the storm. I was basically told to "get in line". So i kept my thermostat at 60. Sun. Morning i woke to my house...
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Anonymous
Anoop Kapoor

We all have similar experiences with PETRO . They need to be sued as class action for letting their contract customers run out of oil

1.0
#1165478
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Even considering the extreme weather conditions, the customer service was horrible. Three different times I had to call them. The first wait was 45 minutes. They sent a repair man 24 hours later. Since there was no heat, I had to spend the night elsewhere, so I asked...
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#1165408
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Petro Home Services - Petro oil contracts are useless .

Petro Home Services
#1168866
Awful. Unbelievable. They should be sued . Class action suit for letting customers on Auto Supply contracts to run out of oil ! File complaints with Attorney Generals Office
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Petro Home Services - Confidence Lost

Petro Home Services
#1163743
1.0
Details
Have a contract, auto service. Been on hold 90 minutes, called 1/3, on hold for 60 minutes. Called yesterday and twice today—told I was getting oil today twice. Trucks on road and will get my oil. This is unacceptable and been on hold so long that we actually ran out of oil. UNACCEPTABLE.
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Petro Home Services - Problem with Petro

Petro Home Services
#1163257
1.0
Details
1/3-1/6/2018 negligence , abuse and irresponsible operators and technicians
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Petro Home Services - Service

Petro Home Services
#1157076
I have been a customer for 4 years really have called with problems call tonight with no hot water been waiting 7 hours and still no technician
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I have been having the same problem for almost a month now - I have to keep hitting the reset button on my furnace. I've had 4 different repairmen here and still have the same problem. Sometimes it will be good for a week or week and a half, but then the furnace goes...
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1.4
I didn't like
  • Extreamly poor customer service - they lack honesty
#1165128
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Noticed the tank was very low and called Petro yesterday morning. They promised delivery today (1/8/18). But unfortunately we ran out of oil during the night. (I should add that this should not have happened in the first place, as we are on auto-delivery!) Anyway,...
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2.0
Yaphank, New York
I didn't like
  • Poor service
#1164910
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Called Petro Friday Jan. 5, 2018 with no heat at our business. They told us cannot have anyone to us till Monday Jan. 8 2018. Jan 8th called in am to confirm someone will come today they said yes. called at 3pm to see when they said cannot guarentee it will be today. I...
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#1164802
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We called last Tuesday January 2, 2018 at 10am. Today is Saturday. After many calls for service on a brand new boiler and water tank that they installed we are still waiting. The baby has croup, son is sick in bed with a horrible cold and the rest of us are waiting to...
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#1163327
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First I will start with the fact we have a contract and auto delivery. They let us go down the the last drop of oil and tried to argue that we were set for 2 days later. They did show up the next day but after we were out of heat. The calls to service started more than...
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Anonymous
Anoop Kapoor

I agree .I will be contacting my lawyers soon.If you all want to join as class action suit.Pl email me Atanoop_kapoor@yahoo.com

Anonymous
Miss Nonnie

I think we should contract whoever oversees oil companies and have them look into this debacle. I also have automatic delivery and they allowed me to run completely empty. F...

#1161048
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I have no heat on one of the coldest days a tech was to come between 2pm- 5pm.. I’ve called several times already and they keep pushing back the time. It’s now 1:25 AM and I’m STILL waiting for someone to come and no one is now answering the phones.. to make matters...
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#1160180
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Contact Petro Home Services

Mailing Address:
Petro
2187 Atlantic St.
Stamford, Connecticut 06902
United States
Phone:
(800) 645-4328
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Called for low oil in tank. Said we had 38 gallons had enough for a couple days. Can you imagine an oil company letting an automatic customer go so low!? Now they delivered the oil and a day later no heat. Old tanks as ours is, has sludge, probably when oil was...
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PetroHomeServices
PetroHomeServices

Hello, thank you for reaching out to us. We are very sorry to hear about your dissatisfaction. Petro Home Services prides itself on delivering the best customer service possib...

1.0
#1158476
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