Petro Home Services

not use this company unless you want put your family at risk for CO2 carbon monoxide poisoning/death. Their technician they sent never checked the flue line inside our home when they did the annual inspection/cleaning.

We did not know there was a clog in that line. It wasnt discovered till we found a leak on interior wall where the flue line connects to the chimney. We called PETRO and they told us. Its fine as long as its not pouring out we asked if safe to run the heat they said yes.

2 days later it was still leaking, we called again and were told they should of never said that we will get someone out right away (Saturday 8-12) but again asked and again was told it was safe to run the heat. Saturday morning came and went no one showed. We called AGAIN, and they told us it was marked as completed on their end but they would get someone out right away Sunday. They finally showed and the gentleman that came found the issue and said there was a clog.

That whole time we had been running our heat since September/October weve been exposed to carbon monoxide. If the technician had actually checked the flue which is part of their responsibility it could have all been avoided. When we expressed our concern to the company it took days to get a supervisor on the line. When we finally got ahold of one, they offered us $200 off the $2,900 service fee and that was it.

We will be cancelling our contract with them and letting all of our neighbors friends and family know not to use their company as well. We thought we might as well alert the public or people searching into their oil company as well.

Russ W.

Stoneham, MA

012

Jan 4, 2024

This is a most difficult review to write. Petro field service can provide expertise and service that is top end.

The perpetually weak spot is in the "service management" (SM) area. While the customer call center excels at providing timely responses, the SM area can be extraordinarily weak in terms of providing solutions. Lack of field experience is the weak link here.

The instructions from SM to field staff apparently consists of delay and obfuscate. A simple flow check replacement (which has been done in 30 minutes previously) results in delays that had required my watching space heaters used to heat my main living area overnight.

This is due to a circulator that ran continuously but its' zone not reaching temperature. After todays weak as water response I find myself up yet again overnight despite a service contract and 33 years of loyalty.

This is all part of the service contract which in and of itself would benefit from some added clarity - although this is not an issue here. NY may want to take notice of the above and try to learn from the experience as I have.

The potential is great - the failure is truly unfortunate.

Russell Wilson

Russ W.

Stoneham, MA

Jan 4, 2024

This is a most difficult review to write. Petro field service can provide expertise and service that is top end.

The perpetually weak spot is in the "service management" (SM) area. While the customer call center excels at providing timely responses, the SM area can be extraordinarily weak in terms of providing solutions. Lack of field experience is the weak link here.

The instructions from SM to field staff apparently consists of delay and obfuscate. A simple flow check replacement (which has been done in 30 minutes previously) results in delays that had required my watching space heaters used to heat my main living area overnight.

This is due to a circulator that ran continuously but its' zone not reaching temperature. After todays weak as water response I find myself up yet again overnight despite a service contract and 33 years of loyalty.

This is all part of the service contract which in and of itself would benefit from some added clarity - although this is not an issue here. NY may want to take notice of the above and try to learn from the experience as I have.

The potential is great - the failure is truly unfortunate.

Russell Wilson

On 4/11/22, I spoke to Petro representative, Pauline, requesting a minimum oil delivery for 110.3 gallons. Pauline agreed to deliver the requested amount either the same day or the next business day.

The next business day on 4/12/22, Petro instead delivered a full tank of oil in the amount of 252.3 gallons. The bill for that oil delivery came up to $1170.42. Immediately, I contacted Petro and spoke to representative, Sal and explained to him that the oil that was delivered was way over the requested amount and that I didn't want to be responsible for the amount delivered. Sal acknowledged and confirmed that there were a mistake made on their end and that they would accommodate me.

Sal offered to discount the oil bill by taking off approximately $200. I disagreed and requested to speak to a supervisor. On 4/13/22, a supervisor name Marcel later contacted me and offered me around the same discount and allotted me more time to pay it off. I explained to Marcel that I would not need the extra oil because I was in the process of converting my oil to gas and that I shouldn't be responsible for the extra oil that was mistakenly delivered.

I even offered Petro to come and extracted the extra oil from my tank and they denied the offer. Marcel explained to me that he would contact upper management to resolve the issue.

Today on 4/19/22, Marcel contact me offering me the same deal and explained to me that they could not accommodate me for a mistake that they made on their end. I am seeking outside help to resolve this issue because I feel like Petro is handling this manner unfair and unprofessionally.

Petro was hired over a year ago to install a furnace. They broke beams in my ceiling and walls.

It was raining inside my home, in the furnace, down electric wires, down the wall through the co/smoke detector. They will not take responsibility for their damage. Norm the repair manage left me a message to contact my homeowners because they won't fix their damage. Of course my homeowners denied the claim since Petro so obviously caused the damage, Fast forward a year I still have no working furnace.

My home is filled with mold despite mitigation attempts. Now my home and all my belongings are completely destroyed. Total loss!!! They couldn't care less about their customers.

They were even delivering propane months after the furnace stopped working. Security cameras caught a repair man at my propane tank. Funny.

I didn't call them nor was I using propane since the furnace was filled with water and stopped working months prior. They fraudulently bill and will lie about what they do.

What absolute horror show this company is - you used to be so great and now you are appalling. You left me with an empty tank twice, now to overcompensate you deliver oil every three weeks.

I was just talking to a driver, his truck was running and I had to shot out to him.

I asked how much oil was in my tank, and I said I know its not your fault, in reference to the issues I am having with your company - he said It isnt so I dont need the attitude.

Because he is a sexist, and thinks he can talk to women like they are garbage. Like your customer service.

He surveyed my property in a very suspicious and concerning way in order to make me feel unsafe, while he was on the phone with someone, then got in his truck and drove away without answering my question.

He made me feel unsafe in my own home.

just recieved heating oil from petro a whopping 3.95 a gallon for off road diesel they must stop a truck stop and fill their trucks from a normal road fuel and bring it out to the house so guess I'm paying road tax to heat my house on a furnace that doesn't move an inch could have filled my oil tank from a wawa for less(3.80) they state it is because they provide 24 hour service which when you call are put on hold due to high call volume then processed to different agents for every question you ask I will be changing suppliers after this year ends and hope this helps other people from being ripped off from a company that has no help for the consumer but only a desire to pad their pockets BUYER BEWARE